LATE ARRIVAL, CANCELLATION AND RETURN POLICY

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LATE ARRIVAL, CANCELLATION AND RETURN POLICY

Late Arrivals

If you are more than 15 minutes late for your appointment, we may reschedule your appointment. We understand that patients sometimes experience unavoidable delays and will do our best to accommodate patients that arrive more than 15 minutes after their scheduled appointment. However, if we are unable to make this accommodation without negatively impacting other patients (e.g., by increasing their wait time), we will work with you to find a new day and time that works well for your schedule. We may decide to terminate our professional relationship with you if you have three or more late arrivals.

“No Show” Appointments

If you do not attend your scheduled appointment without giving us any prior notice, you may be charged a “no show” fee in the amount of $100.00 for cosmetic/surgical. We may decide to terminate our professional relationship with you if you have two or more “no show” appointments.

Late Cancellations

If you cancel an appointment less than 24 hours before the appointment, you may be charged a “no show” fee in the amount of $50.00. We may decide to terminate our professional relationship with you if you cancel two or more appointments with less than 24 hours’ notice.

Surgical Appointment Cancellations

Cancellation of a surgical appointment must be made at least 2–3 days in advance. This allows us ample time to offer the appointment slot to another patient in need. Failure to provide a minimum of 2–3 days’ notice for a cancellation of a surgical appointment may result in a “no show” fee in the amount of $100.00. This fee will be discussed with you at the time of cancellation and will depend on the specific circumstances.

By signing below, I signify that I have read, understand, and agree to this Late Arrival, Cancellation and Return Policy.

Z-Roc Dermatology, LLC (“Z-Roc Dermatology”) healthcare professionals and staff strive to provide timely, convenient, and professional services to our patients. To help achieve this goal, Z-Roc Dermatology has implemented this Late Arrival, Cancellation and Return Policy.

  • Late Arrivals: If you are more than 15 minutes late for your appointment, we may reschedule your appointment. We understand that patients sometime experience unavoidable delays and will do our best to accommodate patients that arrive more than 15 minutes after their scheduled appointment. However, if we are unable to make this accommodation without negatively impacting other patients (e.g., by increasing their wait time), we will work with you to find a new day and time that works well for your schedule. We may decide to terminate our professional relationship with you if you have three or more late arrivals.
  • “No Show” Appointments: If you do not attend your scheduled appointment without giving us any prior notice, you may be charged a “no show” fee in the amount of $100.00 for cosmetic/surgical. We may decide to terminate our professional relationship with you if you have two or more “no show” appointments.
  • Late Cancellations: If you cancel an appointment less than 24 hours before the appointment, you may be charged a “no show” fee in the amount of $50.00. We may decide to terminate our professional relationship with you if you cancel two or more appointments with less than 24 hours’ notice.
  • Surgical Appointment Cancellations: Cancellation of a surgical appointment must be made at least 2-3 days in advance. This allows us ample time to offer the appointment slot to another patient in need. Failure to provide a minimum of 2-3 days’ notice for a cancellation of a surgical appointment, you may be charged a “no show” fee in the amount of $100.00. This fee will be discussed with you at the time of cancellation and will depend on the specific circumstances.

By signing below, I signify that I have read, understand, and agree to this Late Arrival, Cancellation and Return Policy.

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If patient is under the age 18 or unable to provide informed consent:

*** Please talk with Z-Roc Dermatology’s business office about no-shows and late cancellations caused by an emergency. ***